Revenue Management Business Analyst/Supporter
Gdansk, Poland
Kongens Lyngby, Denmark
Key responsibilities
- Design, analyse and implement efficient IT systems (inc. overseeing system upgrades)
- Prevent technological debt
- Provide 2nd line support and CSI activities
- Identify problems and opportunities within Hempel and provide Digital solutions in line with overall Hempel strategy and Enterprise Architecture guidelines.
- Assist on development of Features and User Stories with business stakeholders
Key tasks
- Communicate with stakeholders to understand their issues and requirements
- Develop and analyze functional specifications
- Coordinate with developers to build and implement technology solutions
- Integrate multiple systems and reconcile needs of different teams
- Gather feedback from end users about system performance and adjust accordingly
- Analyse ticket trends to identify areas of improvement
- Plan and oversee projects (e.g. upgrades, hardware/software installations)
- Drive decommissioning of not used tools and applications
- Provide advice and technical training
- Keep abreast of technology trends and developments
- Facilitate hand over acceptance test and user acceptance testing of deliveries
Required education, experience and job-related skills
- An academic background within the field of Information Technology
- At least 2-5 years experience as an IT Supporter, IT Analyst, IT Consultant or similar role
- Good understanding of software architecture, design principles and integrations patterns
- Knowledge of databases, system security and troubleshooting
- Good understanding of business processes
- Experience working with ITIL, ServiceNow (or similar tool) and continual improvement
- Experience with agile methodologies (Scrum, SAFe) and process excellence
- Experience working in an international environment with teams and stakeholders in multiple locations and time zones
- Experience with Commercial applications such as D365 CE and/or eCommerce would be an advantage
- Experience with Azure DevOps including CI/CD pipelines and automated testing preferred
- Fluent in English, verbal and in writing
General behavioural competencies most relevant for the job
- Excellent communication skills
- Analytical mindset
- A quick learner with problem-solving attitude
- Agile mindset
- Customer service orientation
- Can-do attitude
- Proactive and self-driven
- Team player and goal oriented
- Well-structured and organized
- Good communication skills
We offer:
- Be a part of a truly awesome team
- A great working atmosphere with the emphasis on learning and common goal
- Annual bonus based on KPIs
- Private Medical Care
- Long holidays extra pay
- Home office, if needed
- International work environment
Application due
2022-03-31
Seniority Level
Associate
Job Functions
Information Technology
Industry
Chemicals
Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.
APPLY HERE: https://hempel.wd3.myworkdayjobs.com/en-US/hempelcareers/job/Gdansk-Poland/Revenue-Management-Business-Analyst-Supporter_JR568
