IT Support Specialist
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Az állásajánlat leírása
CTG IT Solutions is currently hiring a IT Support Specialist to strengthen our team within a prestigious European Institution.
Your missions
- You act as a service desk agent, incident agent, and analyst, problem agent and analyst
- You are in charge of incident analysis, and first and second-line customer liaison with the purpose of maximizing the first call resolution rate
- You are offering first and second-line support: remote and on-site support for VIP
- You participate in reconfiguration/installation of the PC environment
- You document operational support procedures
- You draft technical content for the knowledge database
- You do the testing and administration of applications
- You are in direct liaising with system administration and database administration for the execution of administration tasks
Your profile
- You have a minimum of 3 years of IT experience
- You speak and write fluently English and French (German is a plus)
- You have a previous experience in a similar position and are familiar with Windows 7/10 and MS Office, Active Directory
- You are ITIL certified (certification could be obtained within 3 months after the start date)
- You are recognized for your excellent communication skills, your customer orientation, and your diplomacy
If you like multicultural teams and want to join a company with open communication, then apply right now!
Please note that a criminal record will be asked for this position.
