IT Support Specialist

We are looking for an open-minded, communicative and technically competent IT Service Desk support specialist to strengthen our onsite team, which offers our employees competent advice on various IT topics.

• You will support the IT Team in providing assistance to employees across all IT services, including hardware, digital workplace, systems, applications, and equipment.
• You will follow established processes to manage incidents and service requests throughout their lifecycle.
• You will collaborate with the Service Desk Team to ensure timely and effective resolution of IT issues.
• You will contribute to maintaining high standards of IT service delivery and user satisfaction.

• IT diploma (Bachelor’s degree is a plus)
• Fluent English and Italian
• Knowledge of Windows 10, Active Directory, Office 365
• Teamwork and resilience

You will have at your disposal all the necessary tools to obtain outstanding results: supporting team, training possibilities, and a unique network in the company. The possibilities to prove yourself through roles that will carry increased responsibility will be there and you will grow professionally through constant contact with the professionals from the sector.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.