Description de l’offre d’emploi

SPOC, communicate with users (verbally and written) in English – French. Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible. Utilize Remote Desktop Takeover to improve remote diagnose. Follow-up end-to-end progress of all incidents, requests and standard changes. Escalate to 2nd and 3rd levels when required. Execute CMDB update tasks following incident resolutions and change implementation. User-rights management. Conduct End-user satisfaction assessment procedures and reports.

Informations détaillées relatives à ce poste
Secteur:
Information service activities
Secteur professionnel:
Engineering professionals (excluding electrotechnology)
Domaine d’enseignement:
Computing
Work experience:
Work experience is required
Compétences linguistiques:
  • English
Fourchette salariale:
Not provided
Date of expiry:

À propos de l’entreprise

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