Beschrijving vacature

SPOC, communicate with users (verbally and written) in English – French. Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible. Utilize Remote Desktop Takeover to improve remote diagnose. Follow-up end-to-end progress of all incidents, requests and standard changes. Escalate to 2nd and 3rd levels when required. Execute CMDB update tasks following incident resolutions and change implementation. User-rights management. Conduct End-user satisfaction assessment procedures and reports.

Functiebeschrijving
Sector:
Information service activities
Beroepsveld:
Engineering professionals (excluding electrotechnology)
Onderwijsveld:
Computing
Werkervaring:
Work experience is required
Taalvaardigheden:
  • English
Salaris van/tot:
Not provided
Date of expiry:

About organisation

Are you interested in working in Belgium?Ever thought about Belgium as your new career destination? Belgium is among the countries with the best work-life balance across the world, according to OECD's Better Life Index. Not only a good salary, but also extra benefits make it attractive to work in Belgium. We have a qualitative education and health system and offer lots of… Meer informatie

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