Описание на предложението за работа

SPOC, communicate with users (verbally and written) in English – French. Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible. Utilize Remote Desktop Takeover to improve remote diagnose. Follow-up end-to-end progress of all incidents, requests and standard changes. Escalate to 2nd and 3rd levels when required. Execute CMDB update tasks following incident resolutions and change implementation. User-rights management. Conduct End-user satisfaction assessment procedures and reports.

Подробности за работното място
Икономически сектор:
Information service activities
Професионална област:
Engineering professionals (excluding electrotechnology)
Oбласт на образование:
Computing
Професионален опит:
Work experience is required
Езикови умения:
  • English
Диапазон на заплащане:
Not provided
Date of expiry:

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