Guest Service Telephone Operator (m/f)
Proposé par:
Disponible pour l’événement::
Description de l’offre d’emploi
As a Guest Service Telephone Operator you offer a diversified and responsible job in the heart of our hotel.
You are the interlocutor for our guests on the phone and among other things:
- Forwarding of guest requests via IT system HotSOS in close cooperation with all departments
- Accept and forward internal and external calls
- Telephone and personal advice to guests
- Independent control and processing of email request
Requirements:
- An open and warm personality that enchants our guests with his / her voice
- Very good German and English skills
- A good sense for details and for the needs of our guests
- Enjoying the telephone and dealing with people from different cultures
- Good Communication skills
- High level of empathy
- Teamwork and organizational skills
What we can offer:
- a dedicated and welcoming team in a forward-thinking company with worldwide career opportunities
- Varied internal training and cross training opportunities
- Cheap job ticket for the monthly use of public transport in Frankfurt and surrounding areas
- Our employee canteen with healthy all-round catering
- Numerous reductions in nearby shops on clothing, pharmacies, shoes, hairdressers and many more
