Guest Service Telephone Operator (m/f)

As a Guest Service Telephone Operator you offer a diversified and responsible job in the heart of our hotel.

You are the interlocutor for our guests on the phone and among other things:

• Forwarding of guest requests via IT system HotSOS in close cooperation with all departments
• Accept and forward internal and external calls
• Telephone and personal advice to guests
• Independent control and processing of email request

Requirements:

• An open and warm personality that enchants our guests with his / her voice
• Very good German and English skills
• A good sense for details and for the needs of our guests
• Enjoying the telephone and dealing with people from different cultures
• Good Communication skills
• High level of empathy
• Teamwork and organizational skills

What we can offer:

• a dedicated and welcoming team in a forward-thinking company with worldwide career opportunities
• Varied internal training and cross training opportunities
• Cheap job ticket for the monthly use of public transport in Frankfurt and surrounding areas
• Our employee canteen with healthy all-round catering
• Numerous reductions in nearby shops on clothing, pharmacies, shoes, hairdressers and many more