Groom/Bell Boy
Job Description
As a Groom you will welcome guests and carry luggage while escorting them to their rooms. You will explain features of rooms and accommodation facilities.
Why you’ll love F ZEEN KEFALONIA
F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What you’ll do
- Welcome guests at the main entrance, and greet them appropriately as per the time
- Escort guests to their rooms and explain hotel facilities
- Assist the guests to deliver all baggage, messages, and packages to guests and do several other tasks according to the guest’s request
- Receive and store the guest luggage and keep a proper record of level tags
- Store the guest’s luggage in the luggage room and respond to their request
- Tie the luggage tags to the guest’s luggage
- Guide the guests to arrive at the Reception Desk and to wait beside them
- If guest want to change the room be prepared for, transferring baggage from one room to another
- Clean and maintain the baggage room and work area assist in maintaining
- Report to the Reception Desk about any malfunctioning equipment
- Maintain and upkeep the appearance of the hotel lobby and entrance
- Perform other duties as per assign
What we are looking for
- Previous work experience as a Porter or Bell Boy, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered as an asset
- Professional attitude and appearance
- Ability to be resourceful and proactive when issues arise
- Excellent interpersonal & communication skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Teamwork spirit and customer service attitude
What we offer
- Positive working environment
- Training and career development
- Competitive remuneration package
- Single occupancy accommodation at fully equipped apartments
- Daily meals
- Uniforms
- Transportation from and to the hotel for duty
- Other seasonal perks & benefits also in addition to results
Join Our Team
- A team that is built on respect and excellent service over collaboration.
- A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptional high standards both for the guests and the employees alike
