Description de l’offre d’emploi

Synchro by Egor is recruiting a Customer Service Assistant (German/Portuguese) for a client located in the Lisbon.

Role Description:

  • Handle customer interactions via phone, email, chat, video calls, and social media responses;
  • Diagnose and troubleshoot potential issues related to phone calls, email inquiries, chats, video calls, and social media interactions;
  • Log and escalate incidents following client procedures;
  • Provide customer support services in a foreign language;
  • Perform tasks required within the scope of Contact Center operations.
Exigences professionnelles

Previous experience in similar roles;
Organization and methodical work approach;
Sense of responsibility, organization, and dynamism;
Proficiency in the German language and Portuguese.

Informations détaillées relatives à ce poste
Secteur:
Activities of call centres
Secteur professionnel:
Client information workers
Domaine d’enseignement:
Not known or unspecified
Expérience professionnelle:
Work experience is required
Durée de l’expérience professionnelle:
Up to 1 year
Compétences linguistiques:
  • German
  • Fluent
  • Portuguese
  • Fluent
Fourchette salariale (Mensuellement):
1100 - 1350 EUR (Gross pay)
Date of expiry:
Link for more information:
synchro.pt/processo/assistente-a-clientes-alemao/

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About organisation

Synchro, a company affiliated with Egor, specializes in outsourcing projects and services with the aim of reducing and streamlining operational costs, sharing risks, and increasing client productivity.We provide integrated, turnkey service solutions, positioning ourselves as a partner to our clients and an extension of their business. Our focus is always on maximizing operational efficiency.Each… Pour en savoir plus

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