Beschrijving vacature

Synchro by Egor is recruiting a Customer Service Assistant (German/Portuguese) for a client located in the Lisbon.

Role Description:

  • Handle customer interactions via phone, email, chat, video calls, and social media responses;
  • Diagnose and troubleshoot potential issues related to phone calls, email inquiries, chats, video calls, and social media interactions;
  • Log and escalate incidents following client procedures;
  • Provide customer support services in a foreign language;
  • Perform tasks required within the scope of Contact Center operations.
Functievereisten

Previous experience in similar roles;
Organization and methodical work approach;
Sense of responsibility, organization, and dynamism;
Proficiency in the German language and Portuguese.

Functiebeschrijving
Sector:
Activities of call centres
Beroepsveld:
Client information workers
Onderwijsveld:
Not known or unspecified
Werkervaring:
Work experience is required
Duur van de werkervaring:
Up to 1 year
Taalvaardigheden:
  • German
  • Fluent
  • Portuguese
  • Fluent
Salaris van/tot (Maandelijks):
1100 - 1350 EUR (Gross pay)
Date of expiry:
Link for more information:
synchro.pt/processo/assistente-a-clientes-alemao/

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About organisation

Synchro, a company affiliated with Egor, specializes in outsourcing projects and services with the aim of reducing and streamlining operational costs, sharing risks, and increasing client productivity.We provide integrated, turnkey service solutions, positioning ourselves as a partner to our clients and an extension of their business. Our focus is always on maximizing operational efficiency.Each… Meer informatie

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