Beschrijving vacature

Synchro by Egor is recruiting a Customer Service Assistant (German/Portuguese) for a client located in the Lisbon.

Role Description:

  • Handle customer interactions via phone, email, chat, video calls, and social media responses;
  • Diagnose and troubleshoot potential issues related to phone calls, email inquiries, chats, video calls, and social media interactions;
  • Log and escalate incidents following client procedures;
  • Provide customer support services in a foreign language;
  • Perform tasks required within the scope of Contact Center operations.
Functievereisten

Previous experience in similar roles;
Organization and methodical work approach;
Sense of responsibility, organization, and dynamism;
Proficiency in the German language and Portuguese.

Functiebeschrijving
Sector:
Activities of call centres
Beroepsveld:
Client information workers
Onderwijsveld:
Not known or unspecified
Werkervaring:
Work experience is required
Duur van de werkervaring:
Up to 1 year
Taalvaardigheden:
  • German
  • Fluent
  • Portuguese
  • Fluent
Salaris van/tot (Maandelijks):
1100 - 1350 EUR (Gross pay)
Date of expiry:
Link for more information:
synchro.pt/processo/assistente-a-clientes-alemao/

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About organisation

A Synchro é uma empresa associada da Egor, especializada em projetos/serviços de outsourcing, com o objetivo de reduzir e flexibilizar custos operacionais, partilhar riscos e aumentar a produtividade dos clientes.Oferecemos soluções integradas de serviços chave na mão. O nosso principal objetivo é ser parceiro dos Clientes, uma extensão do seu negócio, sempre com o foco na maximização da… Meer informatie

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