Opis oferty pracy

Synchro by Egor is recruiting a Customer Service Assistant (German/Portuguese) for a client located in the Lisbon.

Role Description:

  • Handle customer interactions via phone, email, chat, video calls, and social media responses;
  • Diagnose and troubleshoot potential issues related to phone calls, email inquiries, chats, video calls, and social media interactions;
  • Log and escalate incidents following client procedures;
  • Provide customer support services in a foreign language;
  • Perform tasks required within the scope of Contact Center operations.
Wymagania dotyczące stanowiska

Previous experience in similar roles;
Organization and methodical work approach;
Sense of responsibility, organization, and dynamism;
Proficiency in the German language and Portuguese.

Szczegółowe informacje o ofercie pracy
Sektor:
Activities of call centres
Pole zawodu:
Client information workers
Edukacja:
Not known or unspecified
Doświadczenie zawodowe:
Work experience is required
Czas trwania doświadczenia zawodowego:
Up to 1 year
Umiejętności językowe:
  • German
  • Fluent
  • Portuguese
  • Fluent
Widełki wynagrodzeń (Miesięcznie):
1100 - 1350 EUR (Gross pay)
Date of expiry:
Link for more information:
synchro.pt/processo/assistente-a-clientes-alemao/

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About organisation

Synchro, a company affiliated with Egor, specializes in outsourcing projects and services with the aim of reducing and streamlining operational costs, sharing risks, and increasing client productivity.We provide integrated, turnkey service solutions, positioning ourselves as a partner to our clients and an extension of their business. Our focus is always on maximizing operational efficiency.Each… Dowiedz się więcej

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