Service Desk Agent

CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg.

Your Missions

• You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
• You will have incident ownership and communication throughout the lifecycle of the incident
• You will handle in policy and out of policy service requests
• You will intervene onsite at the user location or temporary location
• You will execute IMACD tasks
• You will raise requests for authorisation of service requests

Your Profile

• You are able to speak and write fluently at least English and French, to communicate easily with all the users
• You are experienced and have already worked in a similar position for at least 1 to 2 years
• You are familiar with ticketing tools and CMDB tools
• You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
• You have knowledge of mobile devices and mobile phone services
• You have an understanding of networking and networking protocols
• You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
• You have good problem solving skills and you are flexible and stress resilient
• You are a team player who likes to work in an international environment
• You like to pay attention to details and you are customer focused

Our Offer

• An individual career development plan and a dedicated training program
• A competitive salary package with or without a company car
• 5 additional vacation days
• Extra-legal benefits (daily allowances, PC plan, …)
• Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position..