Lugar de trabajo:
Luxembourg
Nivel de Educación:
Tipo de puesto:
Full-time
Número de puestos:
1
Descripción de la oferta de empleo
CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg.
Your Missions
- You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
- You will have incident ownership and communication throughout the lifecycle of the incident
- You will handle in policy and out of policy service requests
- You will intervene onsite at the user location or temporary location
- You will execute IMACD tasks
- You will raise requests for authorisation of service requests
Your Profile
- You are able to speak and write fluently at least English and French, to communicate easily with all the users
- You are experienced and have already worked in a similar position for at least 1 to 2 years
- You are familiar with ticketing tools and CMDB tools
- You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
- You have knowledge of mobile devices and mobile phone services
- You have an understanding of networking and networking protocols
- You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
- You have good problem solving skills and you are flexible and stress resilient
- You are a team player who likes to work in an international environment
- You like to pay attention to details and you are customer focused
Our Offer
- An individual career development plan and a dedicated training program
- A competitive salary package with or without a company car
- 5 additional vacation days
- Extra-legal benefits (daily allowances, PC plan, …)
- Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events
If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position..
