Content Moderator

Position: Content Review Associate

Location: Dublin, Ireland

Contract: Full-time role 40 hours per week, 12 months contract extendable

Salary: €31,790 - €35,000

Work Hours: Must be flexible to work in a 24/7 environment

Language required: Dutch, Nordic, Danish, Hebrew or German

Contact: ahmad.martinez@cpl.ie or call +353 1 947 6346

Job Description

My client is recruiting content reviewers to work on a 12-month contractor basis working with a global leading client. You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.

As a Content Reviewer, you will be responsible for analysing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Eligibility

•Fluency in one of these languages: Dutch, Nordic, Danish, Hebrew or German (and English)

•Strong attention to detail to ensure quality of work

•Enthusiastic, positive attitude with a strong willingness to learn

•Good knowledge of internet and associated technologies

•Experience in a professional work environment (Recent graduates welcome) 

Duties and Responsibilities

Day-to-day responsibilities may include, but are not limited to:

• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures
• Fulfil base productivity and quality requirements
• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.

Benefits

• Pension
• Equity in company
• Group Life Assurance Scheme
• Group Accident Scheme
• Group Income Protection Scheme
• Overtime
• Private Healthcare
• 20 Days Annual Leave
• 2 Company Days
• 2 Charity Days
• Recruitment Referral Award (Bounty) Scheme
• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for career progression
• And many more

Candidates must have a valid working permit in Ireland or be EU citizens to be able to be considered.