Content Moderator
Position: Content Review Associate
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, 12 months contract extendable
Salary: €31,790 - €35,000
Work Hours: Must be flexible to work in a 24/7 environment
Language required: Dutch, Nordic, Danish, Hebrew or German
Contact: ahmad.martinez@cpl.ie or call +353 1 947 6346
Job Description
My client is recruiting content reviewers to work on a 12-month contractor basis working with a global leading client. You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience.
As a Content Reviewer, you will be responsible for analysing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Eligibility
•Fluency in one of these languages: Dutch, Nordic, Danish, Hebrew or German (and English)
•Strong attention to detail to ensure quality of work
•Enthusiastic, positive attitude with a strong willingness to learn
•Good knowledge of internet and associated technologies
•Experience in a professional work environment (Recent graduates welcome)
Duties and Responsibilities
Day-to-day responsibilities may include, but are not limited to:
- Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures
- Fulfil base productivity and quality requirements
- In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
Benefits
- Pension
- Equity in company
- Group Life Assurance Scheme
- Group Accident Scheme
- Group Income Protection Scheme
- Overtime
- Private Healthcare
- 20 Days Annual Leave
- 2 Company Days
- 2 Charity Days
- Recruitment Referral Award (Bounty) Scheme
- Working for an international enterprise company
- Great training
- Company social events
- Opportunities for career progression
- And many more
Candidates must have a valid working permit in Ireland or be EU citizens to be able to be considered.