▷ You are responsible for our service and support department and organize
independently organize the Heldesk and call-out service.
▷ You will support our German-speaking and international customers in solving user problems and
user problems and technical issues.
▷ To this end, you will work closely with our application and control development
as well as with the support department of our parent company.
▷ Your tasks will also include ...
▷ Escalation management.
▷ Management and prioritization of support tickets.
▷ Sales support for the service business and after sales.
▷ Ideally, you already have professional experience in service and support or a comparable professional field.
comparable professional field.
▷ Experience in logistics is an advantage.
▷ Good communication and expression skills as well as a service-oriented
way of working.
▷ You have the ability to record complex technical issues both orally and in writing.
verbally.
▷ Good written and spoken German and English skills.
▷ Willingness to travel worldwide. (<10%)
see above
