Job offer description

▷ You are responsible for our service and support department and organize
independently organize the Heldesk and call-out service.
▷ You will support our German-speaking and international customers in solving user problems and
user problems and technical issues.
▷ To this end, you will work closely with our application and control development
as well as with the support department of our parent company.
▷ Your tasks will also include ...
▷ Escalation management.
▷ Management and prioritization of support tickets.
▷ Sales support for the service business and after sales.
▷ Ideally, you already have professional experience in service and support or a comparable professional field.
comparable professional field.
▷ Experience in logistics is an advantage.
▷ Good communication and expression skills as well as a service-oriented
way of working.
▷ You have the ability to record complex technical issues both orally and in writing.
verbally.
▷ Good written and spoken German and English skills.
▷ Willingness to travel worldwide. (<10%)

Job requirements

see above

Job details
Sector:
Manufacture of other transport equipment
Occupation field:
Administrative and commercial managers
Education field:
Not known or unspecified
Work experience:
Work experience is required
Duration of work experience:
Up to 2 years
Language skills:
  • German
  • Good
  • English
  • Fair
Salary range:
Not provided
Date of expiry:
Link for more information:
jobsite

About company

iSS Automation develops and implements individual control and software solutions for intralogistics. Our systems are used in sorting systems worldwide in numerous industries, such as the textile industry and by CEP service providers. The team around company founder Paul Mess has been on a growth trajectory since 2012, taking on every intralogistics challenge - from conveyor lines in all… Find out more