Being part of our Front Office team you will:
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Safeguard the accuracy, reliability and thoroughness of front office accounting.
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Assist the front office team in all aspects of guest satisfaction.
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Verify all accounting postings and balances.
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Verify that accurate room status information is maintained and properly.
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Gather all necessary documents from all incoming generating centers and conduct all auditingprocedures as per hotel´s operating procedures.
- Ensure accurate, reliable and thorough data is maintained within the property management system enabling accurate guest history and sales information
To be successful in this role you must:
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Two years’ front office, accounting or booking experience at a 5*/4* hotel, international hotel chain preferred.
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Understand principles of auditing, balancing, and closing out accounts.
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Proper communication etiquette (both written and spoken) with internal and external guests.
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Proper communication etiquette in both German and English. Knowledge of another language is a plus.
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Must possess strong computer skills and knowledge of a PMS software.
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Be detailed oriented and take pride in transferring this focus on details to the entries made into PMS and ensure compliance to all front office standards and P&Ps.
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Critical thinking, strong numerical ability and background in handling cash.
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Excellent customer service skills, good organizational and administration skills with a high ability to multitask.
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General knowledge of Frankfurt and its attractions.
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Extensive knowledge of the hotel, its services and facilities.
