OmniAccess (www.omniaccess.com) is a highly specialized Marine IT/VSAT service provider. From our base in Palma de Mallorca we cater for some of the world’s largest yachts, with a very strong commitment to service quality & availability.
We operate a substantial IT & satellite infrastructure that allows us to operate all main service elements (VSAT, VoIP, CSP, monitoring/NMS, email, secondary services) from fully owned IT infrastructure & Teleports in Palma de Mallorca, USA, Chili and Germany. We have a staff of specialist people with expert skills in networking, VoIP, wireless/RF, stabilized platforms and a host of other marine suppliers’ products. We exclusively focus on the marine market, and put huge emphasis on the service-element. At present we have about 150 large yachts in our portfolio, to which we typically provide an array of services varying from network design, consultancy, installation down to operational & support services. Quite a-typical for a company our size we actually do a lot of in-house developing (of both hardware & software products), and above all we operate all key services from an entirely owned infrastructure.
JOB DESCRIPTION
As part of our international team of support engineers, you will be responsible for handling Tier-1 support calls coming from our customers. OmniAccess takes an integral approach to technical support, and consequently the scope of the cases is very wide: our engineers are expected to solve issues that may include specific satellite-related problems, stabilized antenna, generic RF issues (cabling, interference etc.) right down to VoIP & networking problems as well as onboard application issues. The very wide scope of operations, combined with the
high level of complexity and the demanding superyacht clientele (which can be located anywhere in the world) make this a very interesting but challenging position.
From our main Teleport site in Palma de Mallorca, the helpdesk staff have access to an extensive IT & monitoring infrastructure, including advanced Remote Access & reporting systems as well as analysis tools. The staff will work in shifts according to an around the clock roster. All calls are processed in a ticketing system.
The objective of our support-mission is that 80% of the incoming calls should be able to be resolved by the support engineers on duty. In case of very specific & complex problems, a case may be escalated to one of our Tier-2 specialists.
Occasional travelling would be needed for an onsite installation and commissioning.
Essential requirements:
- Degree in Telecommunications Engineering
- Excellent command of English (written & verbal)
- The ideal candidate would have experience in one or more of the following fields (in order of importance):
- Practical “hands on” knowledge of IT networking concepts & fundamentals (routing, switching, wireless networking) at least at the level comparable to the Cisco CCNA certification. Familiarity with more advance subjects like VoIP & security would be a pro.
- Experience with operating and/or installing iDirect satellite networks (or comparable technologies)
- Experience with installing and/or operating stabilized satellite antenna systems (such as Seatel, Orbit, KNS, Intellian)
- General RF knowledge (radio communication links, RF engineering, antennas, link-budgets, microwaves etc.
Desirable requirements:
- Cisco CCNA or comparable
- Cisco specializations (wireless networking, security etc.)
- iDirect training certificates
- Seatel training certificates
- Microsoft training certificates
Interesteds send CV to Shabnam Sarafraz : jobs@omniaccess.com con copia a : eures@soib.caib.es
