Job Description:
Marlin operate a collection of Hotels, Serviced Apartments and Aparthotels across the cities of London & Dublin. We have an exciting opportunity to join the leadership team in St Stephen's Green.
Our Assistant Front Office Managers work in a team of 2 to support an experienced Front Office Manager. The business is expanding and we're looking for someone that can grow and take on additional responsibilities in running the department.
Key Responsibilities:
Our Assistant Front Office Managers are natural leaders and are able to create positive experiences for their team & guests alike. Their typical duties include:
- Coaching, supporting and developing a team of Reception Ambassadors and Duty Managers
- Maintains consistent presence in the lobby and all hotel public areas
- Leads a guest centric team and culture
- Oversees the guest experience holistically, ensuring each touch point is executed the the expected standard
- Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services
- Ensures all employees adhere to company health, hygiene, safety, security and emergency procedures
- Maintains and displays in-depth local knowledge, in order to WOW the guest, promote sales and ensure that all employees are provided with the necessary information to perform their job effectively
Required skills:
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· People management experience - leading, training & motivating
· Commitment to delivering a high level of customer service
· Excellent personal presentation standards
· Ability to work on your own and as part of a team
· Autonomy to make logical decisions
· Competent level of IT proficiency
