Beschrijving vacature

Job Description:

Marlin operate a collection of Hotels, Serviced Apartments and Aparthotels across the cities of London & Dublin. We have an exciting opportunity to join the leadership team in St Stephen's Green.

Our Assistant Front Office Managers work in a team of 2 to support an experienced Front Office Manager. The business is expanding and we're looking for someone that can grow and take on additional responsibilities in running the department.

Key Responsibilities:

Our Assistant Front Office Managers are natural leaders and are able to create positive experiences for their team & guests alike. Their typical duties include:

  • Coaching, supporting and developing a team of Reception Ambassadors and Duty Managers
  • Maintains consistent presence in the lobby and all hotel public areas
  • Leads a guest centric team and culture
  • Oversees the guest experience holistically, ensuring each touch point is executed the the expected standard
  • Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services
  • Ensures all employees adhere to company health, hygiene, safety, security and emergency procedures
  • Maintains and displays in-depth local knowledge, in order to WOW the guest, promote sales and ensure that all employees are provided with the necessary information to perform their job effectively
Functievereisten

Required skills:

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· People management experience - leading, training & motivating

· Commitment to delivering a high level of customer service

· Excellent personal presentation standards

· Ability to work on your own and as part of a team

· Autonomy to make logical decisions

· Competent level of IT proficiency

Functiebeschrijving
Sector:
Hotels and similar accommodation
Beroepsveld:
Hotel managers
Onderwijsveld:
Not known or unspecified
Werkervaring:
Work experience is not required
Taalvaardigheden:
  • English
  • Very good
Salaris van/tot (Maandelijks):
35000 - 37000 EUR (Gross pay)
Date of expiry:

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About organisation

Marlin manages a growing portfolio of high-quality Serviced Apartments, Hotels, and Aparthotels across central London and Dublin. Focused on prime urban locations, superior guest experiences, and operational excellence, Marlin continues to strengthen its position as a leading provider in the premium hospitality sector. With over two decades of expertise in hospitality management, Marlin has… Meer informatie

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