Receptionist/ Concierge

Avra Imperial is a 5* hotel located in Kolymvari Chania Crete.  Avra imperial hotel has 328 rooms & suites - 118 shared & private pools, 5 restaurants & 4 bars, Wellness & Fitness Center, State-of-the-art Conference Center, Activities for children & adults and 
Weddings, Meetings & Special Events services.

 Main responsibilities of Front Office agents (Receptionist & Concierge) are:

• Warmly greet and welcome guests upon their arrival
• Efficiently handle guest registration and check-in processes
• Manage incoming calls, providing professional assistance and direction
• Accurately process guest payments and manage billing and room charges.
• Deliver precise information in-person, and via phone/email.
• Conduct guest check-outs and maintain an organized reception and front desk area.

• Proven experience as a Receptionist in a 5-star hotel environment or similar role
• Fluent in English
• Computer savvy 
• Excellent communication and interpersonal skills
• A team player with a strong customer service orientation.

Knowledge of a German and French language will be considered as an advantage

• Accommodation and 3 meals per day
• Positive work environment & training
• Uniforms