Guest Experience Associate
Aangeboden door:
Beschikbaar voor evenement:
Werkplek:
Germany, München
Opleidingsniveau:
Type functie:
Full-time
Aantal functies:
1
Beschrijving vacature
We are currently looking for a Guest Experience Associate to join our Rosewood Munich team. Our Guest Experience Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.
Essential Duties and Responsibilities:
- Recognizing the needs of guests and responding to them promptly.
- Resolve guest complaints and ensure guest satisfaction.
- Provide courteous, professional, efficient and flexible service at all times.
- Reporting for duty on time for shift handovers in accordance with company policy.
- Confirmation of the accuracy of all data in the system and verification of all information noted.
- Verifying reservation information with the guest (departure date, room type, rate,..).
- Offering a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
- Support and work closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services.
Functievereisten
- Assertive, friendly, and proactive personality.
- Well organized, self-motivated, and a good team player.
- Strong sense of responsibility and detail-oriented approach.
- Ability to work independently with minimal direction.
- Fluent in German, any other language a plus.
Een pre om te hebben
- Experience in a similar capacity, preferably in a luxury hotel.
- Possesses knowledge of the Front Office systems, such as Opera.
