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Opis ponude za posao

We are currently looking for a Guest Experience Associate to join our Rosewood Munich team. Our Guest Experience Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

  • Recognizing the needs of guests and responding to them promptly.
  • Resolve guest complaints and ensure guest satisfaction.
  • Provide courteous, professional, efficient and flexible service at all times.
  • Reporting for duty on time for shift handovers in accordance with company policy.
  • Confirmation of the accuracy of all data in the system and verification of all information noted.
  • Verifying reservation information with the guest (departure date, room type, rate,..).
  • Offering a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
  • Support and work closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services.


 

Uvjeti radnog mjesta
  • Assertive, friendly, and proactive personality.
  • Well organized, self-motivated, and a good team player.
  • Strong sense of responsibility and detail-oriented approach.
  • Ability to work independently with minimal direction.
  • Fluent in German, any other language a plus.
Poželjno
  • Experience in a similar capacity, preferably in a luxury hotel.
  • Possesses knowledge of the Front Office systems, such as Opera.
Informacije o poslu
Područje obrazovanja:
Radno iskustvo:
Work experience is not required
Jezične vještine:
  • German
  • Fluent
  • English
  • Very good
Raspon plaće (Mjesečno):
Not provided (Gross pay)
Date of expiry:

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About organisation

Rosewood Munich opened in 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic… Saznajte više

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