Guest Experience Associate

We are currently looking for a Guest Experience Associate to join our Rosewood Munich team. Our Guest Experience Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Essential Duties and Responsibilities:

• Recognizing the needs of guests and responding to them promptly.
• Resolve guest complaints and ensure guest satisfaction.
• Provide courteous, professional, efficient and flexible service at all times.
• Reporting for duty on time for shift handovers in accordance with company policy.
• Confirmation of the accuracy of all data in the system and verification of all information noted.
• Verifying reservation information with the guest (departure date, room type, rate,..).
• Offering a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
• Support and work closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services.

• Assertive, friendly, and proactive personality.
• Well organized, self-motivated, and a good team player.
• Strong sense of responsibility and detail-oriented approach.
• Ability to work independently with minimal direction.
• Fluent in German, any other language a plus.

• Experience in a similar capacity, preferably in a luxury hotel.
• Possesses knowledge of the Front Office systems, such as Opera.