Reservations Agent
Offerto da:
Disponibile per l’evento:
Luogo di svolgimento del lavoro:
Germany, München
Livello di istruzione scolastica:
Tipo di posizione:
Full-time
Numero di posti di lavoro:
1
Descrizione dell’offerta di lavoro
We are currently looking for a Reservations Agent to join our Rosewood Munich team. Oureservations Agent respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking.
Essential Duties and Responsibilities:
- Respond to all telephone call enquiries in an engaging manner whilst also adhering to the hotels call standards with the aim of converting the enquiry into a booking.
- Respond to email enquiries within 24 hours from receipt using grammatically correct English and German free from spelling mistakes.
- Process reservations received from wholesale agents and online travel agents, whether via email or phone.
- Possess a thorough knowledge of the different rates offered by the hotel including their terms and conditions.
- Enforce and adhere to the hotel cancellation policies and ensure any related charges are processed on the day incurred.
- File reservations correspondence as per the hotel standards and ensure the filing system is ordered and tidy.
Requisiti professionali
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Good interpersonal & communication skills.
- Proficient in Microsoft Office.
- Fluent in German, any other language a plus.
