Opis ponude za posao

We are currently looking for a Reservations Agent to join our Rosewood Munich team. Oureservations Agent respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking.

Essential Duties and Responsibilities:

  • Respond to all telephone call enquiries in an engaging manner whilst also adhering to the hotels call standards with the aim of converting the enquiry into a booking.
  • Respond to email enquiries within 24 hours from receipt using grammatically correct English and German free from spelling mistakes.
  • Process reservations received from wholesale agents and online travel agents, whether via email or phone.
  • Possess a thorough knowledge of the different rates offered by the hotel including their terms and conditions.
  • Enforce and adhere to the hotel cancellation policies and ensure any related charges are processed on the day incurred.
  • File reservations correspondence as per the hotel standards and ensure the filing system is ordered and tidy.


 


 

Uvjeti radnog mjesta
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Good interpersonal & communication skills.
  • Proficient in Microsoft Office.
  • Fluent in German, any other language a plus.
Informacije o poslu
Sektor:
Hotels and similar accommodation
Vrsta zanimanja:
Hospitality, retail and other services managers
Područje obrazovanja:
Not known or unspecified
Radno iskustvo:
Work experience is not required
Jezične vještine:
  • German
  • Fluent
  • English
  • Good
Raspon plaće (Mjesečno):
Not provided (Gross pay)
Date of expiry:

About organisation

Rosewood Munich opened in 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic… Saznajte više

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