Customer Service Advisor with Czech Language Skills

Webhelp OÜ is looking for Customer Support Advisors in partnership with one of the largest electronic companies of the world. If you master Czech/Slovak language and have great communication skills, then this job offer is excellent opportunity for you. 

As a Customer Support Advisor, you are the one who helps customers with technical problems and finds the best solution for their needs via phone, chats and e-mails.

Requirements: 

• Czech/Slovak language spoken and written as a native speaker;
• Good (at least B1/B2 level) English language skills;
• Good communication and organizational skills;
• Previous customer experience is an advantage;
• Interest or experience in electronics/technologies is considered as an advantage.

Responsibilities and work:

• In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email;
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions;
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems;
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position;
• Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.

We offer:

• Hourly salary from 7 EUR;
• Training and experience with one of the global leaders in electronics;
• Expenses subsidy (phone, internet, parking, sports, etc.) of €60 net per month;
• Private health insurance (in addition to Haigekassa)
• International work environment (Webhelp employs 60,000 people all over the world), with many (also international) opportunities for professional and personal growth;
• Work in shifts from 9:30AM to 6:00PM in shifts, Monday to Friday;
• Convenient office in Tallinn city center;
• Great Team of colleagues and excellent working atmosphere;
• Company and Team events each month of the year.

Additional information:

If you think you are the perfect candidate for this role, please apply by submitting your CV in English. Only candidates who are chosen to second round will be contacted.