Webhelp OÜ is looking for Customer Support Advisors in partnership with one of the largest electronic companies of the world. If you master Czech/Slovak language and have great communication skills, then this job offer is excellent opportunity for you. 

As a Customer Support Advisor, you are the one who helps customers with technical problems and finds the best solution for their needs via phone, chats and e-mails.

Requirements: 

• Czech/Slovak language spoken and written as a native speaker;
• Good (at least B1/B2 level) English language skills;
• Good communication and organizational skills;
• Previous customer experience is an advantage;
• Interest or experience in electronics/technologies is considered as an advantage.

Responsibilities and work:

• In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email;
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions;
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems;
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position;
• Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.

We offer:

• Hourly salary from 7 EUR;
• Training and experience with one of the global leaders in electronics;
• Expenses subsidy (phone, internet, parking, sports, etc.) of €60 net per month;
• Private health insurance (in addition to Haigekassa)
• International work environment (Webhelp employs 60,000 people all over the world), with many (also international) opportunities for professional and personal growth;
• Work in shifts from 9:30AM to 6:00PM in shifts, Monday to Friday;
• Convenient office in Tallinn city center;
• Great Team of colleagues and excellent working atmosphere;
• Company and Team events each month of the year.

Additional information:

If you think you are the perfect candidate for this role, please apply by submitting your CV in English. Only candidates who are chosen to second round will be contacted.