Technical clerk Customer Service m/f/d

Your heart beats for customer service for technical products - do you enjoy the daily exchange with the service colleagues on site?

Then we should get to know each other!

Our customer is an industry leader in the field of fire protection technology and is looking for a clerk (m/f/d) for its technical office at the Karben location.

The position is available through us immediately on a permanent basis, full-time and through direct placement.

• Ensuring customer satisfaction through precise recording of requirements and rapid processing of customer concerns
• Advising customers on services, products and service packages
• Preparing offers and processing maintenance and repair orders
• Appointment coordination and logistical organization with customers, suppliers and internal departments
• Continuous improvement of internal service processes
• Close cooperation with field service technicians
• Compilation and dispatch of order documents including technical documentation

• Completed technical training, technician or master craftsman, ideally with a focus on customer service or order processing
• Experience in customer service, ideally in the service environment of technical products
• Experience in scheduling and contact with colleagues in the field service
• Strong service mentality and ability to work in a team
• Good knowledge of English is desirable
• Good knowledge of the use of computers, ERP systems and software for order management, proAlpha knowledge is an advantage
• Willingness to occasionally get an idea of ​​the systems on site at the customer

• Varied work in an expanding, crisis-proof company
• Responsible tasks, short decision-making processes and creative freedom
• Contribution of your own ideas
• Company pension plan, monthly tax-free shopping voucher, cooperation with massage and fitness studios
• 1 day home office / week
• Professional development possible to deputy service manager in-house m/f/d

EU working permit is mandatory