Order Management Specialist - Senior process Associate - German

Function : Operations

Poland, Krakow

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Order Management Specialist with German

Responsibilities

· Creating and booking of Orders in the ERP system

· Handling customer requests

· Ensure resolution to customer requests

· Contact with the customers via e-mails/phone

· Updating the information in the system (regarding clients, supplies, pricing)

· Gathering information from logistics partners and informing customers regarding availability and deliveries

· Building a relation with clients and sales representatives

· Checking and solving potential issues between client purchase orders and system information

· Solving issues regarding damaged goods, shipment delayed, etc.

· Handling complaints related to logistics and return transports

· Offering resolutions for internal updating requests: credit/ debit notes, reimbursements

· Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient

· Preparing the relevant documents for the orders (export, transport, customs)

· Daily monitoring the assigned orders and customer requests

· Escalating any problems, delays, inconsistencies

· Proposing resolution for streamlining activities and taking part in projects to implement these ideas

· Daily monitoring the assigned orders and customer requests

Minimum qualifications

· Very good knowledge of German, willingness to use it both on email and on call

· Communicative level of English

· Good MS Office (especially MS Excel) knowledge

· Analytical thinking and ability to learn fast

· Personal culture and ability to deal with the client properly

· High motivation and willingness to learn

Preferred Qualifications / Skills

· Previous experience in Customer Care/ Order Management

· Familiarity with SAP

We offer

· Attractive salary

· Possibility to take part in the new process

· Stable job offer – employment contract

· Various trainings (initiating, soft skills)

· Possibility of development

· Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com .  Follow us on Twitter , Facebook , LinkedIn , and YouTube .