Associate Account Manager - French speaker

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential to driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our values and leadership agreements, we foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Job Description

Role Summary
Grows a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. The account manager will be taking care of the portfolio of accounts from France as well as newly acquired integrated partners. Analyses business and operational performance to find opportunities for optimisation. Handles service delivery for active accounts, communicating technical and operational impacts as needed. Ensures execution of account strategies and shares best practices across teams and regions.

Role Expectations
• Builds relationships with the customer* account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.
• Understands and reports a customer’s* business issues through appropriate or organisational channels.
• Recommends products, services, and insights that meet customer needs.
• Builds relationships with the customer* account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.
• Understands and reports a customer’s* business issues through appropriate or organisational channels.
• Acquires a good understanding of how the department operates and fits into the larger organisation.
• Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organisation and its customers*.
• Demonstrates a good understanding of the financial impact of decisions and solutions on the organisation and its customers*.
• Document components of a business case for change at the direction of more senior colleagues as needed.
• Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.

• Exchanges nuanced information to build consensus.
• Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies and actively engages stakeholders in decision-making and strategies to benefit the account and organisation. Closes deals effectively.
• Understands standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops an understanding of competitors’ standard products and services.
• Demonstrates insightful application of products, technologies, and offerings to account.

• Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers*.
• Strategically builds relationships to support total portfolio and organisation needs.
• Develops understanding of customers' industry and competitive market.
• Attends meetings with customers* to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
• Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.

Experience
2+ years for Bachelor's
0-2 years for Master's
 

Education
Bachelor's or Master's or equivalent experience
Functional/Technical Skills
Proficiency in English + French, written and oral
Effective communicator
Proficient in sales techniques
Portfolio management, relationship account management, upselling, and cross-selling