Spanish speaking Vendor Communication Accountant-

Role purpose:

The Purchase to Pay Vendor Communication Accountant executes all activities as defined in the SLAs/OLAs for PTP for selected local companies with the support of the Senior Accountant and reports directly to the Group Leader PTP.

Responsibilities:

• Receive and respond to voice inquiries from the vendors
• Manage incoming emails ensuring timely, accurate and customer friendly response
• Follow up customer queries and check resolution where necessary to ensure satisfaction with the response
• Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation
• Accurately prepare individual metrics regularly
• Track and document all customer contact
• Root cause resolution of identified and/or received supplier queries, complaints and escalations
• Liaise with internal (GSS) & external (Grundfos) colleagues as needed
• Maintain vendor master data
• Support closing activities (monthly, quarterly, yearly)
• Invoice processing might be required as part of the Vendor Communication
• Carry out ad hoc requests of Team Leader and/or Manager

   

Requirements:

• Business Administration and/ or Finance related BA degree
• Advanced level of English and Spanish any other european language is a big advantage
• 1-2 years Accounts Payables work experience
• Basic understanding of accounting principles
• Customer Service/ Vendor management experience
• Excellent spoken and written communication skills
• Customer Service oriented mind-set
• Resolution focused mind-set
• Quality-oriented
• Distinct flexibility and capacity to work under pressure

• Additional information:

• Excellent office in the heart of the city with 21st century solutions
• People focused Danish culture with development opportunities in an international environment
• An attractive compensation package providing working from home possibilities
• An organization where your opinion counts and team spirit is important