Restaurant Assistant Manager

Key responsibilities:

• Ensures the service consistently reflects the ambiance and service standards set by the leadership team.
• Lead the team by motivating, coaching and monitoring the performance levels of all team and supervisors members.
• Upholds the highest standard of internal and external customer service at all times by maintaining high staff morale and team spirit through active on the floor communication.
• Manage assigned F&B Manager on Duty responsibilities including being a point of contact for all requests.
• Ensure Breakfast is operating within the standards of LQA.
• Work together with the culinary, restaurant managers and stewarding team to ensure that all food service meets or exceeds guest expectations.
• Participate in service as necessary and ensure floor presence at key times.
• Perform daily checks on staffing level, quality control, maintenance and cleanliness for the outlet.
• Develop training programs for the restaurant to ensure continuous growth.
• Participate in the training and coaching of new and existing team members within the outlet.
• Work in conjunction with the Outlet Chef, Executive Chef and Food & Beverage Manager on promotions, menus and special events.
• Create and innovate ideas and promotions to generate revenue and improve guest satisfaction for the outlet.

The successful candidate will have:

• Full flexibility – this is a full-time role, flexibility and shift work is required.
• A real understanding of hotel operation.
• Ability to work on own initiative.
• Excellent communication skills with excellent spoken & written English.
• Outgoing, bubbly and confidence in dealing with a range of customers.
• Previous experience in a similar role in a 5 star resort.
• A structured and organized approach to work planning.

Why work for Carton House, A Fairmont Managed Hotel?

• Strong team focus and team atmosphere.
• Employee Assistance Programme.
• Refer a friend bonus.
• Additional annual leave with continuous service.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.