Lieu de travail:
Luxembourg
Niveau de formation:
Type de poste:
Full-time
Nombre de postes:
1
Description de l’offre d’emploi
CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Mobile Support to join a prestigious European Institution in Luxembourg.
Your Missions
- You provide support on mobile devices such as tablet, iPhone and iPads
- You manage orders and repairs of mobile/tablet devices
- You are the interface with external vendors & partners involved in the delivery of mobile phone services and products.
- You support testing of new iOS versions and follow-up patching policies
- You ensure mobile devices incident diagnosis, prioritization, resolution, and escalation of unresolved cases to the support/technical team in the Bank and to an external provider
- You log all incidents, service requests, and follow-up actions in the appropriate tools
- You keep customers informed on incident status and progress
- You identify and escalate major incidents to management
- You draft and maintain documentation and keep the CMDB up-to-date
Your profile
- You hold at least 4 years of experience in Mobile Support
- You have deep knowledge of iOS support (Apple products)
- You speak fluently French and English (B2)
- You already provided support to customers or worked in client service
- You are customer-oriented
- You like to work in an international team
- If you have some experience in Android support, it's considered an asset
Our Offer
- An attractive salary package with or without a company car
- Regular events with the CTG team: learning lunchs, team buildings, fun events, Xmas, Marathons, ...
- 5 additional vacation days each year
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
If you like multicultural teams and want to join a company with open communication, then apply right now!
Please note that a criminal record will be asked for this position.
