Mobile Support

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Mobile Support to join a prestigious European Institution in Luxembourg.

Your Missions

• You provide support on mobile devices such as tablet, iPhone and iPads
• You manage orders and repairs of mobile/tablet devices
• You are the interface with external vendors & partners involved in the delivery of mobile phone services and products.
• You support testing of new iOS versions and follow-up patching policies
• You ensure mobile devices incident diagnosis, prioritization, resolution, and escalation of unresolved cases to the support/technical team in the Bank and to an external provider
• You log all incidents, service requests, and follow-up actions in the appropriate tools
• You keep customers informed on incident status and progress
• You identify and escalate major incidents to management
• You draft and maintain documentation and keep the CMDB up-to-date

Your profile

• You hold at least 4 years of experience in Mobile Support
• You have deep knowledge of iOS support (Apple products)
• You speak fluently French and English (B2)
• You already provided support to customers or worked in client service
• You are customer-oriented
• You like to work in an international team
• If you have some experience in Android support, it's considered an asset

Our Offer

• An attractive salary package with or without a company car
• Regular events with the CTG team: learning lunchs, team buildings, fun events, Xmas, Marathons, ...
• 5 additional vacation days each year
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks, ...)

If you like multicultural teams and want to join a company with open communication, then apply right now!

Please note that a criminal record will be asked for this position.