ITSM Vessel Service Transition (ITIL)
Copenhagen / Local / IT
Maersk Line IT (MLIT) is the supporting arm of Maersk Line business and its subsidiary companies. In line with the ongoing strategic initiatives of the company, ML IT wishes to hire a Service Delivery Manager who can ensure the delivery of agreed IT services to our fleet of vessels. This individual can be based out of Copenhagen.
We Offer
We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous professional and personal development. Maersk Line IT offers a fast paced, challenging and truly international atmosphere with activities in Copenhagen, DK, London, UK and Charlotte, NC. The environment is dynamic with focus on high performance, results, and respect for our employees.
Key Responsibilities
• Acts as point of contact for the processing and approval of all changes to the IT Services operating on the vessels
• Define and publish the release calendar
• Define and maintain the Service Transition checklist, including verification that all changes have been adequately tested
• Manage test system bookings
• Engage with projects as a consultant to ensure smooth transition from build to run
• Reports on the performance within Service Transition
• Undertakes data analysis and review to determine improvements to process
• Assists in governance of ITSM policy, processes and procedures
• Highlights opportunities for improvement within the Service Transition ITSM processes
• Conducts audits on compliance within Vessel Operations to the Service Transition processes
• Has responsibility for maintenance of ITSM process team-site documentation
• Maintains the CMDB for Vessel IT infrastructure and applications
Who we are looking for
We are looking for a Service Transition responsible who will act as a single point of contact for all changes to vessel IT services. The person will be responsible for ensuring that all changes are approved, the release calendar is maintained, projects are assisted in transitioning to the live environment and that all infrastructure and applications are recorded. The Vessel Service Transition responsible will also give input to the ITSM Change Manager on process enhancement.
Technical skills required:
• Able to analyse performance data and reports
• ITIL certification and/or practical experience advantageous
• Experience in process implementation and improvement
Business skills required:
• Practical experience in change management or other service transition areas
• Organised and works in a structured way
• Quality focused and a good facilitator
• Able to be robust and push back when required
• Ability to communicate to a large group of stakeholders
• Candidates should be willing to travel occasionally.
Last application date: 25 September 2015.
For further information, please contact: Amit Patel.
Maersk Line has embarked on a transformation journey, focusing on a long-term strategy to remain best in class in an industry that is increasingly volatile. At the very core of this strategy lies IT. Viewed as a significant enabler of our company strategy, IT is an area where our top management has made and will continue to make increasing investments in. In Maersk Line IT, we actively engage the business and deliver its needs while undergoing our own transformation. We aim to be a world-class professional IT organisation that delivers business value through automation, standardisation, increased forecasting capabilities and proactive handling of the market. These are levers that our leadership rely on to maintain a strong and stable presence in the market. We further aim to establish one global platform on which we effectively build systems that allow us to differentiate from our competitors in the market.Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
