Global Online Customer Experience Manager, Brand and Communications, LEGO® Education

Would you like to work with brand and communications within a global context? Have you demonstrated the ability to design and secure implementation of customer-centric online experience? Then this is an opportunity to impact the future of LEGO Education Drive the design and optimization of an integrated and branded online customer experience The overall focus for us as a department is to grow LEGO Education’s global brand position and awareness through the channels owned by Brand and Communications (e.g. web, community, social media, internal communication channels). In this role you are responsible for driving the design, implementation and optimization of a seamlessly integrated, personalized and branded online customer experience across LEGO Education websites in close collaboration with the web and e-commerce teams in the markets. It is important that the web experience is aligned and integrated with other online experiences delivered by LEGO Education including e-commerce, digital solution components, e-learning, etc. Your main focus will be to: Drive global coordination of customer experience design across LEGO Education web sites on desktop, tablet and mobile platforms. Define and apply user experience principles and guidelines to design integrated, personalized and branded customer experience. Align customer online experience in web sites with e-commerce sites as well as other online experiences delivered, such as community, social media, etc. You will also be the go-to-expert and global responsible for wire framing, prototyping and testing of online experiences. You will be working closely together with other online experience teams, such as e-commerce and digital experience. You will be challenged on your ability to coordinate and influence across multiple areas of the business and stakeholders. The global nature of your position takes you travelling approximately 20 days per year. Enabling every student to succeed LEGO Education delivers playful learning experiences to all school levels, primarily on elementary and middle school. We are based on the fundamental wish that we want every child to succeed; we believe that all children should be allowed to reach their full potential by being active participants in the learning experience. Please visit http://www.legoeducation.com to see what we are all about. Working with an international team of highly dedicated and experienced specialists will contribute to further developing you and your skills. Moreover, you can look forward to stepping into a matrix organisation and use your project mindset to manage your own time at our HQ in Billund, Denmark. Digital experience with excellent planning and marketing skills The right candidate for us is value driven and characterised by personal integrity and an ability to communicate clearly. Inherently you have a high level of commercial and digital understanding. To succeed in this job it is essential that you: Have solid experience with front-end web design, interaction design and driving implementation of personalized and integrated web experiences based on UX principles - from digital agency or similar corporate position. Have digital understanding incl. experience structure based on personas, SEO, data capture, automatization and localization, online performance metrics. For three-six years have been working with web and online experience design and architecture incl. aesthetic, functional and technical criteria. Demonstrated experience of integrating web and e-commerce experiences. Possess business acumen, personal resourcefulness and willingness to work at tactical functional level and be hands-on. Hold a relevant Masters’ degree within the field of online design, multimedia, digital marketing, online business/e-commerce, business development or similar. Speak and write English proficiently. German and Chinese language skills are an advantage. Join the global LEGO Family In the LEGO Group, we succeed together, and you will be part of a global family where you can use your creativity and enjoy a fun working environment across the LEGO Community. We look very much forward to reading your application and please remember to attach your application and a current CV. Apply:http://www.lego.com/en-gb/careers/jobdescriptionpage?title=Global+Online+Customer+Experience+Manager%2c+Brand+and+Communications%2c+LEGO%c2%ae+Education&id=52907238 We do not have application deadlines on any of our positions. We take candidates into the recruitment process continuously and close the position down once we have found the right candidate.