We are currently looking for a Guest Experience Associate to join our Rosewood Munich team. Our Guest Experience Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences. Essential Duties and Responsibilities: Recognizing the needs of guests and responding to them promptly. Resolve guest complaints and ensure guest satisfaction. Provide courteous, professional, efficient and flexible service at all times. Reporting for duty on time for shift handovers in accordance with company policy ...

We are currently looking for a Front Office Associate to join our Rosewood Munich team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences. Essential Duties and Responsibilities: Provide courteous, professional, efficient and flexible service at all times. Recognising the needs of guests and responding to them promptly. Changing room assignments in consultation with Guest Experience or Front Office Manager Ensuring that Rosewood Munich standards, policies and ...

We are currently looking for a Chief Concierge to join our Rosewood Munich team. Our Chief Concierge manages the operation of the Concierge team by assisting our guests with enthusiasm, efficiency, and professionalism at all times. He/she possesses thorough knowledge of all Concierge operations, Munich events and attractions. Essential Duties and Responsibilities: Understands and can perform all duties of the Concierge. Motivates and provides a working environment in which associates are productive and working together to their strongest ability. Ensures positive communication with associates ...

We are currently looking for a Concierge to join our Rosewood Munich team. Our Concierge assists guests with enthusiasm, efficiency, and professionalism at all times. Essential Duties and Responsibilities: Have a thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests. Assist guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Manage the daily operations of the concierge department. Actively ...

We are currently looking for a Doorman to join our Rosewood Munich team. Our Doorman welcomes all guests to the hotel and take their luggage upon arrival. Essential Duties and Responsibilities: Being present at the concierge/front desk or in the lobby to assist guests, colleagues and visitors when requested. Ensuring that guests' luggage and equipment are collected and delivered efficiently and on time. Label the luggage and return the identification slips to the guests. Make sure the guest has confirmed that all baggage has been checked in. Secure storage and collection of guests' coats and ...

We are currently looking for a Bellman to join our Rosewood Munich team. Our Bellman welcomes all guests to the hotel and take their luggage upon arrival. Essential Duties and Responsibilities: Ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner. Present at the concierge/front desk or in the lobby to assist guests, colleagues and visitors when requested. Ensuring that guests' luggage and equipment are collected and delivered efficiently and on time. Label the luggage and return the ...

We are currently looking for a Bell Captain to join our Rosewood Munich team. Our Bell Captain is responsible for welcoming all guests to the hotel as well as a farewell, ensuring all luggage. Essential Duties and Responsibilities: Supervision of all bell desk team, activities and also up keeping of desk area. Check the daily guest arrival list with special needs. Ensure that the Bell desk is always manned. Keep the working area, clean and tidy always. Ensure smooth and fast baggage handling for all arrival/departure guests. Maintain close relationships with Front Office team as well as other ...