Travel Consultant with Finnish

Would you like to work for the AON Best Employer 2017?

WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our Clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.

Ideal candidate:

• Fluent in Finnish
• Good level of English
• Very good interpersonal & communication skills
• Experience in a customer service role or travel industry – will be an asset
• Travel software knowledge would be an advantage
• Strong Customer service focus
• Proactive
• Team player
• Able to pick up new tasks quickly
• Basic computer skills

Responsibilities:

• Answering calls and responding to e-mails
• Following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
• Providing customers with all requested and relevant information
• Cooperating with all relevant departments to resolve customer issues
• Providing e-ticket confirmations to customers

We offer:

• Great office close to the sea (3 km)
• Everyday contact with different languages
• Prospects for self-development in a dynamically expanding company
• Work for an International Client from Travel Industry
• Everyday contact with multinational environment
• Permanent employment contract (after 6 months’ trial period)
• Dedicated paid induction training for new joiners
• Monthly performance bonus
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• Wide range of development and training options (including soft skills, computer and language courses)
• Friendly atmosphere
• Team going outs
• Fruit Mondays to start your week with energy