Software Support Specialist(f/m/d)

Your tasks

•  First and second level support for our software and websites
•  Trace and debugg software applications
•  Monitor and dispatch issues to our development
•  Configure the software
•  Setup or program custom reports
•  Create custom scripts using our self-developed scripting language
•  Perform database configuration via SQL
•  Teach colleagues and clients with regard to our different software products 

Your profile

Essential

• Minimum of three years working experience or education in the field of IT
• Ability to work both autonomously and with a team
• Ability to multitask and to self-organize
• Strong analytical thinking and problem solving skills
• Service oriented working attitude
• Excellent communication skills
• Proficient in spoken and written English
• Good knowledge of SQL
• Good understanding of Windows server architecture
• Basic knowledge of network technologies
• Ability to listen carefully and explain efficiently
• Prove a hands-on mentality and independent working style, be highly motivated to take up responsibility and to complete assignments in a timely manner
• Commitment to a long-term employment

Assets

• Fluent in two of the following languages: French, English and German 
• Customer Service experience
• Experience in Visual Studio, Component One Report Design, Web Deployment
• Experience in the field of Intellectual Property 

What we offer

•  An adequate remuneration package
•  Working in an internationally active company
•  Specific internal training
•  The opportunity to develop a long-term career in the field of Intellectual Property
•  Relaxed, flexible and welcoming work environment focused on teamwork and productivity