Beschreibung des Stellenangebots

Based in Lisbon, we are now recruiting Customer Service Representatives to perform inbound support by phone, web form, email or fax to the Italian market. Can also give support to email and mail in English. In a contact center environment, the CSR will deal with service requests and/or troubleshoot quality issues with diabetes care products, create and update customer profile, provide additional information (e.g. offers and product features), proactive education on product, perform contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the Diabetes products.      JOB DESCRIPTION (TASKS, ...)  

  • Provide friendly and efficient service to the Italian speaking community
  • Be the first point of contact to handle support and resolve customer complaints.
  • Respond professionally to inbound phone calls and emails.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Proactively and independently work to meet targets and goals

  Consulter l'offre d'emploi sur le site du Forem

 

Warning: 

This vacancy is to be filled at the European Jobday Contact Centre on October 8, 2016, in presence of the Employer and Le Forem.



You can attend prior to a preparatory workshop for the European Job Day Contact Centre. 

During this workshop, you will receive information on the content of functions, the employers that will attend as well as on the development of the day.



THE WOKSHOPS:



The workshops are organised: 



 

  • In Tournai the 22nd of September
  • In Charleroi the 23d of September
  • In Liège the 26th of September

You can register the WORKSHOPS calling 0800/93947 



THE EUROPEAN JOBDAY EXPORT YOUR SKILLS:

You can register at our European Jobday EXPORT YOUR SKILLS the 8th of October 2016:https://www.europeanjobdays.eu/fr/taxonomy/term/17919

Angaben zur Stelle
Branche:
Administrative and support service activities
Berufsfeld:
Arbeitserfahrung:
Work experience is not required
Sprachkenntnisse:
  • English
  • Good
  • Italian
  • Very good
Gehaltsspanne:
Not provided
Date of expiry:

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About organisation

As a leading global outsourcing service provider of customer experience management across multiple verticals, Sitel combines knowledge sharing, a ‘people first’ culture and unparalleled excellence at both the global and local level. Whether you partner with us as a client or associate, you will discover what it takes to deliver outstanding customer experiences. Erfahren Sie mehr

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