German IT Technical Support

Fujitsu is a world IT leader leading authority in hardware and IT services business.

Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1300 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are now recruiting German Service Desk Agents – 1st Line support to provide technical assistance to users via email or phone.

Main focus:

• to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests; 
• provision of 1st line support for incidents.

Key responsibilities:

• handle phone calls, emails and other portal interaction tools with agreed SLA;
• perform all duties in accordance to required quality;
• participate in knowledge capture processes;
• correct use of escalation to Service Desk Expert as per desk procedures;
• significant time spent dealing with customer on the phone;
• must be able to interface internally and externally;
• working as part of a team and contributing to team targets;
• expected to be flexible in covering shits. 

Tipycal career path will be to Service Desk Expert or ITL controller; Process C

Key education, skills and experience:

• proficiency in German and good command of English;
• knowledge of various software applications (minimum: Windows environment and MS Office package);
• interpersonal skills crucial for working in a Customer Service Center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm.

We offer:

• very competitive salary, bonuses and benefits package;
• training, support and internal career progression plan;
• excellent facilities centrally located nearby a wide range of public transports