ClimateTech Junior Customer Success & Operations Assistant (m/f/d) (Operations Manager/in)

Other professional title: Junior Customer Success Manager

Job description:
🌍Our Mission At NetZero Academy, we are convinced that decarbonisation is essential for a sustainable Europe. That’s why we train professionals to take a leading role in reducing carbon emissions in industry, commerce and the private sector. Together with our graduates, we will save 10 million tonnes of CO2 equivalent annually by 2027 – equivalent to the average emissions of more than one million citizens in Germany each year. In doing so, we are not only sustainable in our activities, but also rely on an appreciative and sustainable relationship with each other in the NetZero team. We are learning, growing and having a really good time.

🌟Your future role - Junior Customer Success & Operations Assistant (m/w/d)

In this role, you will be a central contact person for our participants and lecturers, ensuring that our training runs smoothly and that everyone feels well taken care of. Approximately 70% of the focus is on Customer Success – i.e. communication, support and support for our participants – and 30% on operational support in the course operation. You will work closely with our Customer Success, Sales and Product teams and gain an in-depth insight into the operations of a growing climate tech and EdTech company.

🚀 This is how you support our mission
– your tasks Customer Success (ca. 70%)
- You are the first contact for our participants and lecturers via e-mail, phone or chat
- You will accompany participants along their learning journey
– from onboarding to course start to completion
- You answer questions about course content, dates, access, exams and organizational issues
- You find solution-oriented answers and make sure our participants feel uplifted - You carefully document requests and feedback in our systems Operations & Course Operations (approx. 30%)
- You support the preparation, implementation and follow-up of our online courses
- You help with introductory events, live sessions or online exam supervision
- You take care of clean processes in the background (e.g. B. Lists of participants, access, communication)
- You help to improve existing processes and – where appropriate – to automate them
- You participate in special projects, e.g. E.g. around new courses or internal tools

📈 Your development at the NetZero Academy Personal development
You will work closely with the team and senior management, receive regular feedback and build responsibility step by step. We support you in discovering and developing your strengths. Professional development As part of our Early Team, you will get to know both Customer Success and Operations from the ground up. For example, to develop further towards Customer Success Management, Operations, Product or Team Responsibility – we will actively support you in this.

🤝 Our recruitment process
Our application process is transparent and quick – usually within **14 days**:
1. Introductory conversation (20 minutes) – first face-to-face conversation with one of our founders or team leads
2. In-depth interview (60 minutes) – focus on your motivation, way of working and first experiences
3. Final interview (approx. 45 minutes) – in person or remotely with Dominik and Johannes
You will usually receive an initial feedback within 48 hours of your application.

Interested? Then register with us easily – without long cover letters or many documents. We look forward to meeting you and working together towards a climate-neutral future.

🌍✨ Additional information:
Requirements for the applicant:
Basic knowledge: AI tools
Advanced knowledge: Customer advice, customer support

👨 🎓 You bring this with you 
- You have completed or are about to complete a course of education or study 
- You are interested in sustainability, climate protection and education 
- You enjoy communicating with people and enjoy helping and finding solutions 
- You work in a structured, reliable way and maintain an overview even with multiple requests 
- Using your PC, e-mail and common tools is part of your everyday life 
- You speak very good German (at least C1) 
*Prior experience in Customer Support or Operations is a plus, but not a must.*

🔥 This is what we offer you 
- A bright, central office in Munich (Nussbaumstraße 4) 
- A motivated, appreciative team with a sense of purpose and attitude 
- Fast learning curve and a lot of responsibility from day 1 
- Regular team events and space for your own ideas 
- Sports and fitness facilities 
- The opportunity to become part of our training courses yourself