We are seeking a friendly, efficient, and customer-oriented receptionist to join our team at Castle Durrow, a family-run hotel renowned for its charm and hospitality. As a receptionist, you will play a crucial role in ensuring that our guests receive a warm welcome and have a pleasant stay. Your excellent communication skills and attention to detail will contribute to creating a positive and memorable experience for our guests
Responsibilities:
1. Guest Services:
- Greet guests with a warm and friendly attitude, providing a personal and professional experience upon arrival.
- Assist guests with check-in and check-out procedures, ensuring accurate and efficient processing of reservations.
- Provide information about the hotel's facilities, services, and local attractions, offering recommendations and directions as needed.
- Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
- Maintain guest records, ensuring accuracy and confidentiality.
2. Front Desk Operations:
- Answer phone calls and respond to emails in a timely and courteous manner, addressing inquiries and taking reservations.
- Coordinate with housekeeping and maintenance staff to ensure rooms are prepared for arrivals and any guest requests are fulfilled promptly.
- Manage and handle financial transactions, including processing payments, issuing invoices, and balancing daily transactions.
- Maintain an organized and clean front desk area, ensuring all necessary supplies are stocked.
3. Administrative Support:
- Assist with administrative tasks, such as sorting and distributing mail and maintaining office supplies.
- Assist in maintaining and updating the hotel's database, including guest profiles and reservation information.
- Collaborate with other departments to ensure smooth operations and seamless guest experiences.
- Support the management team with various tasks and projects as assigned.
If you are passionate about hospitality and enjoy creating memorable moments for guests, we would love to hear from you.
- Previous experience in a customer service or receptionist role, preferably in the hotel industry.
- Excellent interpersonal and communication skills, with a friendly and welcoming demeanor.
- Strong organizational skills and ability to handle multiple tasks simultaneously.
- Proficiency in using computer systems and hotel management software.
- Knowledge of local attractions, services, and amenities to assist guests effectively.
- Ability to work flexible hours, including weekends and holidays
-Additional education in hospitality is a plus.
We offer a competitive salary, a positive work environment, and the opportunity to be part of a dedicated team committed to delivering exceptional guest experiences
