IT Service Delivery Manager (m/f/d)
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The DLG Group is one of Europe's leading companies in the food, energy, and building materials sectors. It is a cooperative owned by 25,000 Danish farmers and is headquartered in Fredericia, Denmark. Our roots are Danish, but our outlook is global. From operating exclusively in Denmark, the DLG Group has grown significantly over the past 20 years and now operates in 18 countries. Team SE is an important member of the DLG Group.
In team SE, our approximately 350 employees take on higher-level service functions for the entire team group. We offer versatile and varied tasks in a solid, expanding company with a medium-sized tradition and a modern working environment.
As IT Service Delivery Manager, you lead and develop our international Service Desk team, ensuring high-quality IT support and continuous improvement of service processes. This is a pure leadership role – focused on people, performance, and process development.
- Lead and develop a Service Desk team of 13 employees across Denmark and Germany, fostering collaboration, motivation, and professional growth.
- Ensure smooth daily operations and effective scheduling, especially during critical business periods (e.g., harvest and sales seasons). · Optimize ITIL-based incident, major incident, and problem management processes.
- Identify and implement opportunities for automation and process optimization, including leftshifting tasks to the Service Desk.
- Monitor service performance and use metrics to improve processes and user satisfaction.
- Collaborate with 2nd and 3rd level support to handle complex incidents and share knowledge.
- Act as a coach and role model, providing 1:1s, feedback, and support for your team’s growth and engagement.
- Be regularly present in Flensburg and Fredericia to stay connected with both teams.
- 2–5 years leading IT Service Desk or IT operations teams, ideally across multiple locations.
- Strong knowledge of ITIL processes and experience in incident/problem management.
- Hands-on experience with automation and continuous process improvement.
- Passion for coaching teams, improving workflows, and making IT support more effective.
- ITIL certification and global company experience are a plus.
- Language: Depending on whether you work in Fredericia (Denmark) or Flensburg (Germany), fluency in English is required. In addition, you should be proficient in either Danish (for Fredericia) or German (for Flensburg).
- A key leadership role with real impact on how IT services are delivered.
- The opportunity to develop people, processes, and automation initiatives.
- An open, international, and collaborative work environment.
- Flexibility to work between our Flensburg and Fredericia sites.
- A forward-looking IT organization with room for your ideas and growth.
