THE SUCCESSFUL APPLICANT WILL BE RESPONSIBLE FOR STRENGTHENING THE DAILY OPERATIONAL RELATIONSHIP WITH EACH PARTNER.
YOU WILL BE A PART OF A FAST-PACED, RESULTS-DRIVEN B2B TEAM THAT THRIVES IN DELIVERING IMPECCABLE SERVICE TO THE FARFETCH PARTNER COMMUNITY OF THE BEST LUXURY BOUTIQUES AND BRANDS.
WHAT YOU'LL DO: - ACT AS THE MAIN POINT OF CONTACT FOR PARTNERS REGARDING DAILY OPERATIONAL AND TECHNICAL QUERIES (E.G. ORDER/RETURNS ISSUES, SYSTEMS QUERIES, CUSTOMER SERVICE PRIORITIES); - SUPPORT PARTNERS WITH SPEED AND QUALITY ON EVERY COMMUNICATION CHANNEL; - MONITOR OPERATIONAL KPIS, TREND SPOT PARTNERS BEHAVIORS AND PROACTIVELY SEEK SOLUTIONS FOR RECURRING ISSUES; - WORK CLOSELY WITH INTERNAL DEPARTMENTS TO ENSURE THAT TOP NOTCH SERVICE IS DELIVERED TO ALL INTERNAL AND EXTERNAL CUSTOMERS; - IDENTIFY BEST PRACTICES AND HELP ESTABLISH PROCESS STANDARDS THAT GUARANTEE CONSISTENCY AND EFFICIENCY AT SCALE; - DRIVE PARTNER SATISFACTION BY PROVIDING EFFECTIVE AND RELIABLE SUPPORT AND IDENTIFYING IMPROVEMENT OPPORTUNITIES TO MEET PARTNERS' EXPECTATIONS;
WHO YOU ARE: - EXPERIENCED IN A SERVICE ENVIRONMENT, PREFERABLY B2B; - RESULTS-DRIVEN WITH A NATURAL DRIVE FOR HIGH PERFORMANCE; - FLUENT IN ENGLISH AND ITALIAN (BOTH WRITTEN AND SPOKEN); - ORGANIZED AND DETAIL ORIENTED; - PROBLEM SOLVER WITH STRONG NEGOTIATION SKILLS; - ABLE TO WORK UNDER PRESSURE IN A FAST-PACED COMPANY; - FOCUSED ON BUILDING LONG-TERM RELATIONSHIPS WITH CUSTOMERS; - AVAILABLE, RELIABLE AND ACCOUNTABLE (FLEXIBLE WORKING HOURS BASED ON PARTNERS' NEEDS INCLUDING WEEKENDS OR EARLY/LATE HOURS AT TIMES); - PROFICIENT USER OF IT SYSTEMS, BOTH PARTNER SERVICE TOOLS AND WINDOWS PACKAGES INCLUDING MICROSOFT EXCEL AND POWERPOINT.
AT FARFETCH YOU WILL FIND A GLOBAL TEAM OF OVER 1,000 PEOPLE. BE HUMAN, BE BRILLIANT. THINK GLOBAL AND AMAZE CUSTOMERS DAY TO DAY. VISIT WWW.FARFETCH.COM FOR MORE INFO.
TO APPLY, PLEASE SEND YOUR CV IN ENGLISH TO EURES.DRN@IEFP.PT MENTIONING IN THE SUBJECT "PARTNER SERVICES SPECIALIST"
