Dutch Customer Advisor

At Foundever™, we are a global leader in the customer experience (CX) industry, driven by the belief that small moments can create a significant impact on our work experiences, customers, teams, and relationships. By fostering positive interactions among our associates, we enhance the overall employee experience and make a meaningful difference.

We take pride in being a dynamic and innovative company that truly values its employees. Our presence in Portugal includes three offices located in vibrant cities that offer rich cultural experiences:

• Lisbon Office: Santos and Sete Rios
• Porto Office: Campanhã

Understanding that relocating for work can be a big decision, we provide comprehensive support for candidates moving from abroad. Our relocation package covers flight expenses and accommodations, ensuring a smooth transition into your new role and life in Portugal.

Come and work with us.

Are you a tech enthusiast and would like to work with an innovative and world-leader air conditioning provider?
Are you Dutch native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Lisbon? 
So we have the perfect opportunity for you!

Your future project: join our Dutch Customer Support team.

Our client provides premium quality, innovative indoor climate management solutions for residential, commercial and industrial needs

As a customer service specialist in this project, your daily responsibilities will include:

• Provide exceptional customer service;
• Assist the customers with any inquiries related to our products and services;
• Answer customer calls and emails, and resolve their issues in a timely and professional manner;
• Solve with precision and efficiency emerging issues that customers may face
• Find solutions and optimize the customer´s technical knowledge
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create an amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Dutch (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

• You must hold EU citizenship or valid work permit for Portugal