Process Manager and Compliance Coordinator

WILLIAM DEMANT HOLDING A/S

Egedal, 1 stilling

Lokation DK - Smørum



.If you have the skills and motivation for working as a Process Manager and Compliance Coordinator, you now have the opportunity to join Global IT at William Demant. Global IT works with latest technologies and rolling out some of the most exiting IT projects to date, having dedicated talented team of highly motivated and skilled professionals. William Demant is a leading international OMX C20 hearing healthcare company that develops, produces and sells hearing solutions and diagnostic instruments, and stands behind the commercial success of such world-leading brands as Oticon, Oticon Medical, Bernafon, and Sennheiser Communications. The group operates in a global market in more than 30 countries with a total of employee force exceeding 10000, and generates revenues of over 9 billion DKK. Want to contribute to a better life of hearing impaired from all over the world, then join Global IT at William Demant and make a difference!





The organization



The Global IT team delivers core infrastructure, user workplaces, and business applications across all business units at William Demant. Together with ambitious and talented colleagues, you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results.





The team



To ensure continuous improvements to our IT setup, we are currently seeking an IT Process Manager & Compliance Coordinator. You will become part of a team of six that collaborate globally with our regional process managers in different areas within the ITIL framework.





Job Content



We are continuously focusing on becoming a process-driven IT organization based on the ITIL framework. We have implemented several service operation and transition processes. In the role of the IT Process Manager, your primary responsibilities are to establish, document, implement and manage the following process areas:

Test and Validation Management

Configuration Management



We are currently implementing a Quality Management System to meet regulatory requirements. If you are familiar with the implementation and management of SOP’s in a regulated setup (e.g. FDA), then this is regarded as a huge benefit. The Compliance Coordinator role is new, giving you the opportunity to have influence on the job description. Areas of responsibility will include:



Develop and enable a quality mindset to ensure uniform IT quality across global departments with quality objectives, training and documented processes

Support and guide IT Management in compliance questions when planning future business initiatives and acting as IT’s quality specialist for quality processes and projects.

Establish, enhance and implement IT quality management processes (SOP’s, templates and instructions) with compliant processes as concerns validated IT system, qualified infrastructure, document control and training

Establish knowledge in the IT department of regulatory requirements for IT systems in coordination with our QA department and ensure that the IT Quality Management System fulfills these requirements

Coordinate and participate in external inspections in cooperation with our QA department





Your profile



In both roles, the following qualifications are important success criteria:

You have at least 3-5 years of experience as IT Compliance coordinator and practical hands-on experience in this area

Familiar with managing IT processes in a global setup

Structured, a good facilitator and excellence communication skills in English.

You thrive by maneuvering around in different organizational levels in a complex organization

Experience with a global IT setup in regulated industries

Dedicated to work with document management and control

Familiar with computer system validation

You recognized as a good team player

ITIL Foundation certification or equivalent knowledge on the same level





Ideal candidate



Your work approach is constructive, structured and systematic and you make an impact through clear communication

Enthusiastic about your professional area, you want to make a difference and go the extra mile, team oriented

You are proactive and confident, result oriented and have good communication skills

You are resilient, conveying self-confidence and able to work under pressure, quickly adjusting to change

You are have an investigative mind, curious and solution oriented

You work effortlessly in English





You can expect



You will play an important role in Global IT organization and a central role in IT Infrastructure & Operations

A job in a fast growing, international organization with many contacts and career opportunities

State of the art technology and work in an exciting industry with tremendous growth

Flexible working conditions and teamwork based on knowledge sharing and professional respect

Our domicile is a modern state-of-the-art architecture. There is free access to a well-equipped fitness room plus a wealth of other facilities.



For further information



Please contact Manager Niels Søby Vesterager &O Project Office & IT Security, tel. +45 5117 6674 or Birgitte Hørsman, IT Global Process Manager, Service Manager, tel. + 45 51176699. We screen applications continuously, so please do not hesitate to apply now and not later than 27th of September 2015. Application can be provided in Danish or in English.